Shipping policy
At Taif Al Emarat, we are committed to delivering customer orders promptly, securely, and efficiently throughout the Kingdom of Saudi Arabia.
This Shipping & Delivery Policy explains our delivery areas, estimated delivery times, shipping charges, order tracking, and other important information relating to purchases made through the Taif Al Emarat Saudi Arabia online store.
This policy should be read together with our Terms & Conditions, Return & Refund Policy, and Privacy Policy.
Nothing in this policy is intended to exclude or restrict any mandatory consumer rights available under applicable laws and regulations of the Kingdom of Saudi Arabia.
1. Shipping Destinations
We currently deliver online orders within the Kingdom of Saudi Arabia only.
International shipping is not currently available through the Taif Al Emarat Saudi Arabia online store.
Delivery is not available to:
·        PO Boxes;
·        freight-forwarding addresses; or
·        addresses outside the Kingdom of Saudi Arabia.
Customers are responsible for providing a complete and accurate delivery address and valid contact information when placing an order.
2. Order Confirmation & Processing
Once your order has been successfully placed, you will receive an order confirmation using the contact information provided during checkout.
Orders are subject to:
·        successful payment or payment authorization, where applicable;
·        order verification;
·        product availability;
·        fraud and security checks where reasonably required; and
·        complete and accurate customer and delivery information.
Once your order has been processed and dispatched, you will receive shipping or tracking information where available.
3. Delivery Time
Orders are typically delivered within 4 business days, subject to the customer’s location, product availability, order verification, and courier operations.
The applicable estimated delivery timeframe should be displayed or communicated to the customer during the purchasing process.
Delivery estimates normally begin after the order has been confirmed and processed for shipment.
Orders placed outside applicable processing hours, during official public holidays, or during periods when normal operations are unavailable may be processed on the next available business day.
4. Shipping Costs
Standard Delivery within Saudi Arabia: SAR 22
The applicable shipping charge will be clearly displayed during checkout before the customer confirms the purchase.
The total amount payable, including applicable taxes, delivery charges, and other required charges, will be disclosed during the purchasing process in accordance with applicable Saudi requirements.
5. Order Tracking
Once an order has been dispatched, tracking information may be provided through email, SMS, WhatsApp, or another available communication method.
Where a tracking number or link is provided, customers may use it to monitor the status of their shipment.
For assistance regarding an order or delivery, please contact:
WhatsApp: +966 55 165 1605
Customer Support Hotline: +971 800 8243
Please provide your order number when contacting Customer Support.
6. Delivery & Customer Responsibility
Customers are responsible for ensuring that the following information is complete and accurate when placing an order:
·        customer name;
·        mobile number;
·        city and delivery location;
·        delivery address;
·        National Address information where requested; and
·        any other information reasonably required to complete delivery.
Our delivery provider may contact the customer using the telephone number supplied with the order.
Customers should ensure that they or an authorized recipient are available to receive the shipment.
Taif Al Emarat will not be responsible for delays resulting solely from materially inaccurate or incomplete delivery information supplied by the customer.
7. Delivery Confirmation
An order will generally be considered delivered when it has been delivered to the address provided by the customer and received in accordance with the applicable delivery procedure.
Where a delivery verification code or other secure delivery-confirmation method is used, customers should verify the shipment before confirming receipt where reasonably possible.
If the shipment appears incorrect, materially damaged, or does not correspond to the order, the customer should notify the delivery representative and/or contact Taif Al Emarat Customer Support as soon as reasonably possible.
8. Failed Delivery
If delivery cannot be completed because:
·        the customer is unavailable;
·        the customer cannot be contacted;
·        the delivery address is materially incomplete or incorrect; or
·        another customer-related circumstance prevents delivery,
our delivery partner may contact the customer to arrange another delivery attempt where reasonably possible.
Additional delivery charges may apply to a subsequent delivery attempt where the failed delivery resulted solely from circumstances attributable to the customer, provided that the applicable charge is communicated before redelivery.
This does not apply where the delivery failure results from an error attributable to Taif Al Emarat or its delivery provider.
9. Delivery Delays
While we aim to deliver orders within the stated or agreed delivery timeframe, delays may occasionally occur.
Possible causes include:
·        official public holidays;
·        exceptional order volumes;
·        product availability issues;
·        courier or logistics disruptions;
·        incomplete or incorrect customer information;
·        severe weather;
·        transportation disruptions;
·        events of force majeure; or
·        other circumstances outside our reasonable control.
Where we become aware of a material delay or difficulty that may affect fulfilment of the order, we will make reasonable efforts to inform the affected customer.
Nothing in this section limits the customer’s mandatory rights under applicable Saudi law.
10. Delay Exceeding the Applicable Legal Period
Where Taif Al Emarat delays delivery beyond the period provided under applicable Saudi e-commerce law, the customer may exercise any cancellation, refund, or other rights available under applicable law.
Under the Saudi E-Commerce Law, where delivery or performance is delayed by more than 15 days from the agreed date or the date of concluding the contract where applicable, the consumer may have the right to terminate the contract, subject to the applicable legal conditions and exceptions, including circumstances of force majeure.
Where the customer lawfully terminates the contract because of such a delay, Taif Al Emarat will handle any applicable refund in accordance with Saudi law and our Return & Refund Policy.
11. Damaged, Incorrect or Non-Conforming Shipments
Customers are encouraged to inspect their shipment upon receipt where reasonably possible.
If an order:
·        arrives materially damaged;
·        contains an incorrect product;
·        is missing a purchased item;
·        is defective; or
·        materially does not conform to what was ordered,
please contact Customer Support as soon as reasonably possible.
We may reasonably request:
·        the order number;
·        details of the affected product;
·        photographs of the product or packaging where relevant; and
·        a description of the issue.
The matter will be reviewed and the appropriate remedy will be provided in accordance with our Return & Refund Policy and applicable Saudi consumer-protection requirements.
12. Product Availability
All orders are subject to product availability.
If a product becomes unavailable after an order has been placed, we will make reasonable efforts to inform the customer promptly.
Where payment has already been collected for a product that cannot be supplied, the applicable amount will be refunded in accordance with our Return & Refund Policy and applicable Saudi law.
13. Public Holidays & Exceptional Circumstances
Processing and delivery schedules may be affected by:
·        official Saudi public holidays;
·        Eid periods;
·        exceptional promotional periods;
·        severe weather;
·        transportation disruptions;
·        government restrictions;
·        force majeure events; or
·        other circumstances outside our reasonable control.
Where these circumstances materially affect an existing order, we will make reasonable efforts to inform the customer and comply with applicable Saudi requirements regarding delayed fulfilment.
14. Consumer Cancellation & Return Rights
Shipping and delivery provisions do not restrict the customer’s statutory rights under the Saudi E-Commerce Law and its Executive Regulations.
Eligible consumers may have a statutory right to terminate certain e-commerce contracts within the period prescribed by Saudi law, subject to the applicable conditions and statutory exceptions.
Detailed conditions regarding cancellations, returns, exchanges, defective products, and refunds are provided in our Return & Refund Policy.
15. Consumer Rights
Nothing in this Shipping & Delivery Policy is intended to exclude, restrict, waive, or reduce any mandatory right or remedy available to consumers under applicable laws and regulations of the Kingdom of Saudi Arabia, including the E-Commerce Law and its Executive Regulations.
Where a provision of this policy conflicts with a mandatory requirement of Saudi law, the applicable legal requirement will prevail.
16. Contact Us
For questions concerning shipping, delivery, tracking, or an existing order, please contact:
Taif Al Emarat – Saudi Arabia Customer Support
WhatsApp: +966 55 165 1605
Customer Support Hotline: +971 800 8243
Please provide your order number when contacting us so that our team can assist you efficiently.